Policies
Last Updated: October 19, 2026
These policies govern Initial One-Matter Sessions and workshops purchased from Insightful Foundation, Inc. (“Insightful”) and form part of the terms of your purchase.
General Policies
The following policies apply to both Initial One-Matter Sessions and workshops unless otherwise specified.
When is payment due?
Payment is due in full before the session or workshop.
Payments may be made through the website, Zelle, or cash. Workshop payments may also be collected by the workshop host on Insightful's behalf.
The price is the price communicated and accepted at the time of purchase.
Purchases are one-time transactions, with no recurring charges or automatic renewals.
When will I receive my refund?
When a refund is due under these policies, Insightful will issue it through the original payment method where possible or another mutually agreed method.
Refund processing times may vary depending on the payment provider or financial institution. Refunds will be issued within any deadline required by applicable law.
For workshops where a host collects payment on Insightful's behalf, Insightful will issue applicable refunds after receiving the funds from the host, subject to any earlier deadline required by law.
Are results guaranteed?
No.
You are purchasing Elizabeth Rea's time and services, not a guaranteed answer, prediction, verification, experience, or outcome.
Insightful and Elizabeth Rea make no representation, warranty, promise, or guarantee regarding the accuracy, completeness, applicability, or results of information perceived, discussed, or provided.
Past experiences, testimonials, case studies, and examples do not guarantee similar results.
Once a service has been provided, dissatisfaction with particular information, experiences, or outcomes does not entitle you to a refund, except where required by applicable law.
Are these services professional advice?
No.
Services provided by Insightful and Elizabeth Rea are not medical, psychological, legal, financial, investment, tax, or other licensed professional advice and do not replace consultation with appropriately qualified professionals.
You are responsible for independently evaluating information provided and determining whether and how to act upon it.
What responsibility do I assume?
By purchasing or participating in a session or workshop, you acknowledge that you are responsible for evaluating information provided and for your decisions, actions, and omissions.
You voluntarily assume the risks associated with using, relying upon, or choosing not to rely upon that information.
To the fullest extent permitted by applicable law, you release and discharge Insightful Foundation, Inc., Elizabeth Rea, and their officers, directors, employees, agents, representatives, successors, and assigns from claims, liabilities, losses, damages, costs, and expenses arising from:
Your participation in a session or workshop;
Information perceived, discussed, or provided;
Your use of or reliance upon that information;
Your decision not to use or rely upon that information; or
Decisions, actions, or omissions made in connection with or following the service.
This release includes claims arising from ordinary negligence only to the extent such claims may lawfully be released.
Nothing in these policies releases or limits liability that cannot lawfully be released or limited.
What damages and liability are excluded or limited?
To the fullest extent permitted by applicable law, Insightful Foundation, Inc. and Elizabeth Rea will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from a session, workshop, or information provided.
These damages include lost profits, revenue, business opportunities, data, reputational harm, and losses associated with business, employment, investment, legal, financial, personal, family, or relationship decisions.
To the fullest extent permitted by applicable law, the total aggregate liability of Insightful Foundation, Inc. and Elizabeth Rea arising from a purchased service, regardless of the legal theory asserted, will not exceed the amount actually paid for that service.
Nothing in these policies excludes or limits liability or remedies that cannot lawfully be excluded or limited.
Can I share or publish information or materials?
Sessions, workshops, recordings, and materials provided by Insightful are intended for personal or internal business use.
Without Insightful's prior written permission, you may not publish, distribute, broadcast, sell, commercially exploit, or reproduce recordings or materials for public distribution or promotional purposes.
What conduct is expected?
Participants must behave respectfully toward Elizabeth Rea and others.
Insightful may immediately end a session or terminate workshop participation because of threatening, abusive, harassing, sexually inappropriate, discriminatory, or seriously disruptive behavior.
When participation is terminated for such conduct, the service and payment are forfeited, except where applicable law requires otherwise.
Who may purchase these services?
Purchasers and participants must be at least 18 years old.
Insightful reserves the right to decline a purchase or participation where appropriate.
If Insightful declines a paid service before providing it, the purchaser will receive a full refund unless another arrangement is mutually agreed upon.
What law governs these policies?
These policies are governed by California law, without regard to conflict-of-laws principles, except where applicable law requires otherwise.
Nothing in these policies eliminates or restricts rights or remedies that cannot lawfully be waived.
What happens if a provision is unenforceable?
If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted by law, and the remaining provisions will remain effective.
What other terms apply?
Purchases and use of insightful.foundation are also subject to Insightful's Terms of Use and Privacy Policy.
If a separate written agreement governing the same service conflicts with these policies, the separate agreement controls to the extent of the conflict, subject to applicable law.
Can these policies change?
Insightful may update these policies from time to time.
The version presented in connection with your purchase governs that purchase unless you and Insightful subsequently agree otherwise in writing.
Initial One-Matter Session Policies
What am I purchasing?
One private session of up to 60 minutes with Elizabeth Rea, focused on one primary question or matter.
Related questions may arise, but the session is intended to remain focused on that matter rather than move among unrelated topics.
Sessions take place by Zoom or, subject to availability and mutual agreement, in person.
Each person may purchase one Initial One-Matter Session.
How long do I have to schedule my session?
Your session must be scheduled within 90 days of purchase.
If you do not schedule within 90 days, your session expires and payment is forfeited, except where applicable law requires otherwise.
The appointment itself may take place after the 90-day period, provided it was scheduled before expiration.
A session properly rescheduled under these policies may also take place after the original 90-day period.
What is the cancellation and rescheduling policy?
You may cancel for a full refund or reschedule by providing at least two business days' advance notice.
Business days are Monday through Friday, excluding U.S. federal holidays.
The deadline is measured backward from your scheduled appointment time.
For example, for a Tuesday appointment at 2:00 PM, your request must be received by the preceding Friday at 2:00 PM, assuming neither Friday nor Monday is a U.S. federal holiday.
Cancellations received after the deadline are nonrefundable. Late rescheduling requests will not be accepted, and the session and payment will be forfeited.
All cancellation and rescheduling requests must be emailed to hello@insightful.foundation.
These restrictions are subject to applicable law.
What happens if I am late or do not attend?
Your session begins and ends at the scheduled times.
If you arrive late, the session will still end at its originally scheduled time. Missed time cannot be recovered.
Failure to attend results in forfeiture of the session and payment, except where applicable law requires otherwise.
What happens if Insightful cancels my session?
You may choose to reschedule at no additional charge or receive a full refund.
What happens if technology prevents the session?
Online sessions depend on third-party technology.
If a technical problem materially interrupts or prevents the session, both parties will make reasonable efforts to reconnect or continue through another mutually agreeable method.
If the session cannot reasonably proceed, it will be rescheduled at no additional charge.
Is a recording guaranteed?
No.
A recording may be available upon request, but it is not guaranteed or included as part of the purchased service.
Recordings depend on third-party technology, including Zoom, and may fail to be created, stored, or made available.
When Insightful records a Zoom session, Zoom notifies participants. Insightful's current practice is to delete the recording from Zoom and retain it through Calendly.
Failure or unavailability of a recording does not entitle you to a refund or replacement session when the session itself was provided, except where required by law.
May I record my session?
Only with Elizabeth Rea's prior permission.
Permission to record does not authorize publication, distribution, broadcasting, commercial exploitation, or sharing with third parties.
Is my session confidential?
Insightful treats information shared during private sessions with discretion.
Information may be processed or stored by service providers necessary to schedule, conduct, record, or administer sessions, as described in the Privacy Policy.
Information may also be disclosed when required by applicable law, legal process, or court order.
Can I transfer my session?
No.
Sessions are personal to the purchaser and may not be sold, assigned, gifted, or transferred without Insightful's prior written permission.
Workshop Policies
What am I purchasing?
Registration for a workshop featuring Elizabeth Rea as speaker and facilitator.
The workshop is organized and hosted by an independent third party. The date, time, location, description, and price are provided at the time of purchase.
Attendance is limited. Registration provides participation in the workshop as described.
An individual reading is not included unless expressly stated in the workshop description.
No particular insight, experience, ability, or outcome is guaranteed.
Who is responsible for the workshop venue?
The independent host is responsible for organizing the workshop and for the venue, including its safety, accessibility, facilities, and event logistics.
Insightful Foundation, Inc. and Elizabeth Rea provide speaking and facilitation services but do not own or operate the venue.
To the fullest extent permitted by California law, Insightful and Elizabeth Rea are not responsible for acts, omissions, or conditions attributable to the host or venue.
Who handles workshop payments and refunds?
Workshop payments may be collected directly by Insightful or by the host on Insightful's behalf.
Insightful's cancellation and refund policies apply regardless of who collects payment.
When a host collects payment, the host is responsible for transferring the funds to Insightful. Insightful will issue applicable refunds after receiving those funds, subject to deadlines and obligations imposed by applicable law.
What is the cancellation and refund policy?
Because attendance is limited, cancellations must be received at least seven calendar days before the scheduled workshop start time to qualify for a full refund.
Cancellations received less than seven calendar days before the workshop are nonrefundable.
Purchases made within seven calendar days of the workshop are immediately nonrefundable.
Cancellation requests must be emailed to hello@insightful.foundation.
These restrictions are subject to applicable law.
What happens if I cannot attend or arrive late?
Failure to attend, late arrival, or early departure does not entitle you to a refund, except where required by applicable law.
Missed workshop time cannot be recovered.
Can I transfer my registration?
No.
Workshop registrations are personal to the purchaser and may not be sold, assigned, gifted, or transferred.
What happens if the host or Insightful cancels the workshop?
If the host or Insightful cancels the workshop, you will receive a full refund, issued within 30 calendar days of cancellation.
If the workshop is rescheduled, you may attend on the new date or request a full refund, issued within 30 calendar days of your request.
Any shorter deadline required by applicable law will apply.
May I photograph or record the workshop?
Photography, including personal photographs, and audio or video recording are prohibited without Insightful's prior written permission.
Any permission granted is limited to the activities and uses expressly authorized in writing. Publication, distribution, or sharing with third parties also requires prior written permission from Insightful and any identifiable participants.
Questions?
Insightful Foundation, Inc.
PO Box 29501
San Francisco, CA 94129